Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Solution Warranty

  • Our technical help staff is present round–the–clock to handle each of your service tickets. Every ticket you post to us will be replied to within maximum sixty minutes. If your problem demands the assistance of an admin, we are going to send the ticket to the person in charge and will let you know that the problem is under control.

  • Top quality support service

  • Top–class Customer Help Service

  • We will offer you 24/7 tech help via a turbo–fast ticket program included in your Control Panel. You could e mail us anytime about any of the software applications that come installed in advance on your virtual server, including the chosen Operating System, the server admin panel and our custom made Web Hosting Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • A comprehensive and regularly updated article base is included in our custom–built Web Hosting Control Panel. It provides quick tips about how to execute all the fundamental site supervision tasks. The Help section offers thorough how–to articles and step–by–step video guides. You can gain access to the Help section by pressing the Help or Video buttons in the top right part of each Control Panel section.