The presence of the customer and technical support that a cloud website hosting company provides can tell you a lot about the services they offer as well. When you are allowed to use only e-mails and tickets, you have most probably discovered some reseller and not the website hosting provider. When this is the case, you will probably have to wait for a couple of days to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the real website hosting company for extra assistance. If the supplier offers you different ways of communication with short response time available anytime, they're almost certainly the top provider, not only a reseller. So you will get prompt assistance and high quality support because they will have direct access to the servers where your account is. No matter what the trouble - technical or sales, it is always much better to have the option to communicate with your web hosting company right away using your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

All of our Linux cloud website hosting plans come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting services well before you make a purchase or you're a current client and you have any question or some issue, you're able to contact us any time, including weekends and holidays. We have numerous channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex matters or any matters which need longer time to analyze and resolve. Unlike many other web hosting service providers, our trouble tickets have a guaranteed maximum response time of only one hour, thus whatever the issue is, it will be resolved on time and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated servers that we provide include 24/7 customer and tech support, so regardless of what problem you experience, you are able to contact us and we will give you a hand in a timely manner. The guaranteed answer time for every email message or ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; typically the reply time hardly ever exceeds 20 min. We also offer telephone support with a couple of local numbers around the globe as well as a live chat, which means that you are able to get in touch with us and find additional info about our services even if you do not have an account yet. We can help you with nearly any question or a difficulty you may have - payment methods, package features, email setup, web hosting account settings, and many others. If you use our services, you won't ever encounter a scenario where you have to wait for a day or two to get a problem solved like you may need to do with lots of other companies.

24/7 Customer Support in VPS Servers

If you purchase a VPS server from our company, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local phone numbers in the USA, the UK and Australia along with a live chat service. When you are an existing customer and you need help with some technical issue that requires longer time to investigate or resolve, you will be able to open a ticket from your billing account or you'll be able to send an e-mail and we will handle the trouble and send you a response within the hour. The response time is warranted 24/7, which includes holidays and weekends, however for many issues it takes no more than 30 minutes to get support. The support service covers the VPS plus all pre-installed software it includes, so if you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server through our company, you can contact us at any time using a number of channels and the max time that you will need to wait for a reply is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we will help you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of general questions or you'd like to learn more about our web hosting services before you order, you can employ our live chat or you can call one of the local phone numbers that we have in different countries around the globe. If you're looking for assistance with third-party software that you cannot deploy or manage effectively, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.