If you've ever had a cloud website hosting account in the past or you have dealt with any other online service, you are probably aware from your own experience that for a lot of things it is better to talk to a live person on the phone than to exchange tickets or emails. If you'd like to know more about a particular service before you order it or when something small needs to be made, for instance, it'll be far easier and faster to do it real-time. When you can connect with representatives by phone, it is very likely that you're using the services of a real website hosting provider, not just a reseller. The level of support that you can get on the telephone differs between different companies - from standard matters to experienced tech support. Generally the majority of providers will offer you pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved through e-mail and / or tickets.

Phone Support in Cloud Website Hosting

In case you choose to get one of our Linux cloud website hosting plans, you'll be able to speak with our customer support crew via phone for 14 hrs a day. We will help you select the perfect package for your web sites because we realize that it's better to discuss these issues with a live person. If you already have an account, we are able to help you with your sales/billing questions and general issues, even with some tech matters that do not involve a long time or escalation to an administrator as it will be better to open a ticket for time-consuming problems in order to have the entire correspondence in a single place. We now have phone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and talk to our agents.

Phone Support in Semi-dedicated Servers

When you need more details regarding the Linux semi-dedicated servers that we provide, you're able to call some of the three support phone lines that we have around the globe - in the U.S.A., the United Kingdom and Australia. In this way, you are able to check in advance if our solutions will be appropriate for your websites. In case you're already our client and you've got a semi-dedicated account, you have the option to get in touch with us on the phone for fourteen hours every day about any kind of billing or general queries. For entirely technical matters you will be able to use our ticketing system in order to get in touch with our tech support because someproblems simply need more time to be solved, but we will assist you on the phone with a lot of minor technical problems as well, saving you time and efforts.