A ticketing system is the most widespread channel of communication that hosting companies offer to their clients. It is usually part of the billing account and is the most efficient way to deal with a problem that takes a certain amount of time to examine or that needs to be escalated to a sysadmin. Thus, all replies given by either side will be stored in the exact same place in case somebody else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, so you’ll need to log in and out of at least two accounts to complete some procedure or to reach the company’s customer care staff. In case you wish to administer several domain names and each one is hosted in a separate account, you’ll need to use even more accounts simultaneously. Plus, it could take considerable time for the hosting provider to answer your tickets.

Integrated Ticketing System in Cloud Website Hosting

In contrast to what you may find with a lot of other hosting providers, the trouble ticket system that we are using with our Linux cloud website hosting plans is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to memorize several login names and passwords, as you’ll be able to manage both your tickets and the hosting account itself in a single place. So, in case you’ve got a question or face a problem, you can contact our help desk team members instantly. Our ticketing system features an intelligent search mechanism. This suggests that even if you’ve sent a huge number of tickets through the years, you’ll be able to find the one that you want without difficulty. Plus, you can read knowledge base hints on resolving common obstacles.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with us and you want to touch base with our tech support staff members, you will be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of using an entirely different tech support platform like you’ll have to do with the majority of web hosting providers out there. Our integrated trouble ticket system will permit you to send a new ticket without hassles and to go through older tickets using a clever search filter. You’ll also be able to take a look at the applicable knowledge base articles that our system will present you with in accordance with the category that you pick for your new ticket. You can perform all the abovementioned things without signing out of your Control Panel at any time, which implies that if you stumble upon any difficulty or have an enquiry, you can touch base with our support engineers and fix the specific problem in less than 1 hour via one single support platform.