One-Hour Response Guarantee

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If you’ve ever got any inquiries connected to your web hosting package or if you face a problem with your websites, you’ll need to get in touch with the hosting company’s client support team. It may not matter how promptly they will respond when you've got a general inquiry, but a problem such as an ill-applied web app update, for instance, may result in your website becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to lend you a hand, the longer the site will be offline. If you offer services or goods online, any outage will affect your website in a disruptive way and you may lose current or prospective customers. Many web hosting providers, especially resellers, handle trouble tickets and e-mails within twenty four hours, but in the online epoch this is much too long, as visitors will scarcely ever return to a site that is not working correctly for long time periods.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting plans offer a 1-hour response guarantee, which means that irrespective of what enquiry or difficulty you might have, we will always be there to assist you. Actually, it rarely takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both pre-sales and technical matters. Our client support team reps will be at your disposal 24/7, even on official holidays and weekends, which goes to say that you’ll receive timely support at all times. We understand just how valuable time can be, so by the time we answer your trouble ticket or email, we’ll have examined the issue and, in case we haven’t solved it, we’ll give you more info about what you have to do on your end – when the situation demands this. With our support services, you can rest assured that there will be someone to lend you a hand right away, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client service team members are available at all times and they’ll answer any support ticket that you post via your hosting Control Panel within sixty minutes max. The ticket response time is guaranteed no matter if you’ve got a general enquiry about your semi-dedicated server or you stumble upon some difficulty and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we will be there to assist you, as we are available day and night to address any technical, billing or general issue. If you contact us about anything that’s within our capacity, we’ll solve it before we reply to you, which suggests that you won’t have to wait around for hours or even days while the problem lasts. If there’s something that you need to do on your end, we will provide you with the needed details – what possible solutions to try out, what steps to take, etc.